For help with Screen Time permission, protected apps, subscriptions, purchases, or the learning flow, email Lab&Co.
Contact
Before emailing
- Confirm Vocab First has Screen Time and notification permission.
- Confirm at least one app or category is selected.
- Confirm your Apple subscription is active.
- Try Restore Purchases if you changed or reinstalled the device.
Privacy-safe diagnostics
You may include the Vocab First version, iOS version, permission state, protection state, subscription state, and selected-app count. Do not send passwords, complete payment-card details, App Store receipts, or unrelated personal notifications.
Billing
Apple handles charges, cancellation, and refunds. Manage or cancel the subscription from your Apple account. Deleting Vocab First does not cancel a subscription.